Frequently Asked Questions
Is Your Brand a Local Brand?
Emeli was founded in Egypt in 1959.
Where are Your Stores Located?
Emeli’s stores are located within Maadi Grand Mall on the second floor, store #408 as well as the ground floor, store #107. Each store includes all our products as well as bags for women and men.
What is Your Brand's History?
With roots embedded in Cairo since 1959, Emeli is an elegant local brand that specializes in providing clients with premium, authentic leather goods. Each product from our fine collection is carefully hand crafted in Egypt, and uses only top-grain Egyptian leather that promises beauty, strength, and originality. Since our establishment almost 60 years ago, our products have been retailed across Egypt, and are known for their graceful fashion and superior craftsmanship. We cater our products to exceed each customer’s needs and expectations, stitched perfectly for every occasion. Excellent quality with reasonable prices, Emeli offers some of the most stylish and diverse ranges of leather bags and shoes in Egypt. You can find our full collection at our store located at Maadi Grand Mall in Cairo or order any of your very own handmade leather bags or any other bags online at our website.
What Kind Of Leather Do You Use?
At Emeli Stores we use top grain cow leather, the highest of its quality, with many colors and prints on it including crocodile, snake and a large variety of other prints.
What is Your Return Policy?
Exchanging or refunding a product is possible within 4 days of receiving the order by only paying for shipping fees, or you can return it through our stores located in Maadi Grand Mall within 14 days of receiving the order.
Where do You Deliver?
We deliver all over the world.
How Long Does it Take for the Order to be Delivered?
We deliver our orders within 7 working days.
How to Clean Your Leather Shoes?
Cleaning shoe buckles is very simple. With an unused toothbrush and some toothpaste, scrub your product gently before using a damp cloth to wipe it off. Additionally, maintaining proper polishing is advised. We highly recommend adding many transparent polishing layers to shoes before wearing them. For vintage leather products, use a soft-touch brush to gently wipe dirt off. DO NOT use any liquids whatsoever.
How To Clean Your Leather Bags?
Mix dish soap with warm water and dip in a cloth into it before cleaning your leather handbags gently. Additionally, use another clean and slightly damp cloth to wipe away the soap and dry it off with a fresh towel. Warm water mixed with soap will also remove stains from the product.
How To Spot Fake From Real Leather?
To spot fake leather, drop a tiny amount of water on the product. Real leather naturally absorbs liquids. A fake leather product will not absorb the water, unlike real leather which quickly absorbs moisture
Fun Tip: Using a lighter, quickly apply the fire against the product’s surface. Real leather will never burn unlike fake leather which will quickly change its texture or catch fire.
Do you Customize Products?
Unfortunately at the moment we don't provide customized products.